GardenologyKC Customer Service

GardenologyKC

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Customer Satisfaction Guarantee

Your 100% satisfaction with every item from GardenologyKC is our guarantee and we stand behind all of our products. If you are not satisfied with your purchase, please let us know and we will take good care of you!

Returns:

GardenologyKC strives to make returns convenient and easy for our customers.

1. Complete the Product Return Form (enclosed with your order) and enclose it with your items.

2. Package the items and label your package with our address. Fully remove or cover the original shipping label from the shipping box.

3. Ship the package to us by U.S. mail, FedEx, or other standard shipping method to:

GardenologyKC
Attn: Returns
12202 W. 88^th Street
Lenexa KS 65215

GardenologyKC cannot be responsible for returns that are not received. Please allow approximately two to three weeks for the processing of your return. It may take an additional billing cycle for your issuing bank to list the credit on your credit card statement.

Shipping Methods

We offer the most economical shipping available to save you money:
US Postal Service Shipping (delivery in 6-12 business days)

US Postal Service Delivery Charges:
Merchandise Total:
Under $10	��	$5.25
$10.01 - $20	��	$7.25
$20.01 - $35	��	$9.25
$35.01 - $50	��	$10.50
$50.01 - $75	��	$12.75
$75.01 - $100	��	$13.50
$100.01 - $125	��	$15.50
$125.01 - $250	��	12% of merchandise total
Over $250.01	��	11% of merchandise total

How long will it take for my order to arrive?
Economy delivery of in-stock items generally takes 6 to 12 business days, depending upon the distance of the delivery address from our Lenexa warehouse. (Shipments outside the lower 48 states will take longer.) You can always check on the current status of your order by going to the Order Status page.

Can I track my package?
Yes, as long as your order has shipped via a trackable method. To find out, see your e-mail confirmation, or log into your Order Status page.

Many of our products are subject to customs regulations and shipping restrictions. For these reasons, we can only ship our products to U.S. addresses. If you live outside the U.S. and would like to order with us, we will require the name and U.S. address of someone stateside who can accept the order on your behalf.

Can my order be shipped to an APO or an FPO?

GardenologyKC ships to APO and FPO addresses using the U.S. Postal Service. These orders can be placed by phone, however, orders shipping to APO and FPO addresses cannot be placed through our web site. We guarantee delivery to the package�s stateside zip code, but we cannot ensure delivery beyond that.

Questions? Email us at gardenologykc@hotmail.com or give us a call

toll-free at 1-866-904-4749. We�re here to help!

Our Guarantee

Order with confidence! Your satisfaction with any purchase from GardenologyKC is 100% guaranteed. If for any reason you�re not satisfied with your purchase, you can return it to us for an exchange, or refund. If you have further questions regarding returning a product, please call us at 1-866-904-4749, or just send us an email at gardenologykc@hotmail.com.

Toll-free phone for customer service: 1-866-904-4749

Mailing & Returns Address:

GardenologyKC
12202 W. 88^th Street
Lenexa, KS 65215

Privacy Policy & Security Statement

At GardenologyKC we recognize and respect the importance of maintaining your privacy and keeping your online order secure. This Privacy Policy and Security Statement describes why we gather customer and site visitor information, what information we collect, and how we use the information as well as how we keep your order secure. This Privacy Policy and Security Statement is part of our Terms of Use, which governs your use of GardenologyKC.com. By using GardenologyKC.com you agree to this Privacy Policy and Security Statement and Terms of Use.

Why do we gather information?

GardenologyKC strives to provide our customers with quality goods and excellent customer service. We gather information to allow us to process orders, to enhance and personalize our customers� shopping experience and to inform our customers and e-mail subscribers of special offers and discounts.

What information do we gather?

When you order from GardenologyKC.com, we collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased, and any relevant promotion code, if relevant, the recipient's name, address and telephone number.

Your Security

Our web site encrypts your credit card number prior to transmission over the Internet using industry standard secure socket layer (SSL) encryption technology. For SSL to work you must use an SSL enabled browser. Most available browsers; version 3.0 and later, support SSL.

However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.