Jaguar Parts Wholesaler Store Policy

Policies, Procedures, Terms & Conditions

6686 Sunnyhill Rd, Joshua Tree, CA 92252 Phone: (760) 366-7446

Copyright

Everything found at our Websites is copyrighted unless otherwise noted, and may not be used except with our express written consent. Use of our HTML, images and or ideas and concepts by you or third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing contained in this site may be construed as granting any license or right to use any of our trademarks or service marks without prior written consent

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from other sources, We shall have the right to refuse or cancel any orders placed for merchandise listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. We also has the right to retract any sold items purchased if the title or description is mis-understood. Items being sold may be in a picture with other items which may not be for sale. The description should clarify this, however, if you have any questions, please ask prior to purchasing the item to avoid any misunderstandings.

Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserves the right, without prior notification to limit the order quantity on any item and / or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Limitation of Liability

We will not be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, even if has been previously advised of the possibility of such damages whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from the owned or operated, Website, Products, Facilities and Service Outlets. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Currency

All prices are in US dollars.

Jurisdiction

All payments to us are due and payable in Joshua Tree, CA in U.S. dollars. It is agreed that all legal disputes are subject to CA law and applicable federal law and will be filed and presented to CA courts in Joshua Tree, CA.

Private Policy Statement

We are committed to protecting others privacy. We will not collect any personal information from our Customer and sell, share or rent that information to others in any manner not mentioned in this statement. Affordable and or its owner is the sole owner of all information collected on its Websites, Facilities and Service Outlets.

Labor & Installers warranties

We will not refund any labor costs incurred by the buyer or the installer of the products purchased at our Website, Facilities and Service Outlets. All installations of items are to be conducted by a certified jaguar machanic. Any returns of faulty items must be accompanied with an affadavid of installation attempt and failure which isolates the cause of part failing in accordance with proper procedures as outlined by jaguar and all appropriate certification numbers of installation facility and installers. Failure to provide all required information may void any and all warranties.

Credit Cards-Credit Card Authorization Form

For credit card orders over $500, We requires that we have a credit card authorization form on file for your protection. This form may be completed via fax or on our secure website

Sales Policies General

We ship domestically via USPS and FedEx; and worldwide via UPS, FedEx and U.S. Postal Service Global Express Mail. All shipping charges displayed on our Website or quoted on the phone are estimated. Actual charges cannot be determined until the full order is packed and weighed. The purchaser will be billed shipping charges of the carriers specified rate plus any shipping and handling necessary to prepare the order for shipment and not at the estimated cost. In-stock orders must be received by 3:00 P.M. Central Time to be processed and shipped the same day. If we are temporarily out of stock of an item, the entire shipment may be delayed or shipped partially. UPS and FedEx do not ship to Post Office Boxes. To ship to Post Office Boxes inside the United States, please select U S Post Office as your desired shipping method. UPS and FedEx may require a signature upon delivery of your shipment. Our business days are Monday through Friday except for Holidays. Web orders placed on Saturday or Sunday or after 3:00 PM Central Standard Time Monday through Friday will be processed on the following business day. All shipping times (one-day, two-day and three-day etc) are based upon business days Monday-Friday, excluding holidays. We reserves the right to hold up shipments if they believe it will benefit the buyer. We reserves the right to select the most economical form of shipping based upon the purchaser’s preference of timed delivery. The customer is responsible for all shipping costs, freight costs, storage, international duties or customs costs or special handling costs associated with all orders and / or returns.

Warranties - New and Re manufactured Parts

New and Re manufactured parts carry a 12 month warranty from invoice date with a "repair or replace" warranty - at the option of our choice.. In the event of a part’s failure, We specifically deny any liability for the damage to associated parts, consumables or the labor to replace such defective parts no: liability beyond replacement of goods is accepted or implied. No labor warranty expressed or implied.

(Used) Parts Warranties

When used parts are purchased at our normal advertised price they carry a 99 day warranty from invoice date with a "repair or replace" warranty at the option of our choosing and are elegible at time of purchase to have the warranty extended to 1 year for only 16% of purchase price or $15., (which ever is more) or to extend the warranty to a full 3 years for only 22% of purchase price or $35, (which ever is more). Parts purchased on sale, by auction, by high bid, by trade or swap or free promotion carry a 30 day warranty from invoice and eligable, at time of purchase, to extend the warranty to 6 months for an additional $20 or 25% of purchase price, (which ever is more). Or to one year for only $45 or 35% of purchase price, (which ever is more).In the event of a part’s failure, We specifically deny any liability for the damage to associated parts, consumables or the labor to replace such defective parts. No liability beyond replacement of goods is accepted or implied. No labor warranty expressed or implied. In the instance that we cannot repair or replace the defective (Used) part then a store credit will be provided to the customer, good for 365 days or until amount credited is used.

Returns in General

We strives to provide the Jaguar enthusiast with accurate solutions at affordable prices. Should you need to return an item, we will do everything possible to correct the situation in an efficient manner. The following guidelines help ensure your return, exchange, or credit as quickly as possible. If you receive a wrong or damaged part from us, every opportunity must be given to us to correct the problem. However, we will not allow credit for any wrong, damaged or faulty parts, unless we first have the option to replace or exchange it to fulfill our obligation. Returns may be accepted for an exchange or store credit within 30 days from the shipping date. Upon our receipt of the item we will remedy all your concerns and issues. All returns must be accompanied with a completed Form R-2D2 All returns must arrive to us in the same condition as they were shipped. Shipping costs are the Buyers responsibility whether sending or receiving merchandise and are nonrefundable.

New Items NOT Returnable:

Special Order parts are NOT returnable. Exceptions may allow us to accept items for return but usually have a 50% re storage fee deduction, instead of restocking fee. Books and manuals are NOT returnable unless unopened in the original packaging. Parts, which have been installed, plugged-in, or marked in any manner, are NOT returnable. Electrical parts are NOT returnable. Tools are NOT returnable. Items not purchased from us & all parts purchased over 90 days are not returnable.

New and Re manufactured Parts Returns

New parts and Re manufactured parts carry a 30-day return policy from invoice date and are subject to a 15% restocking charge. After 30 days, a 25% restocking charge is charged. The 25% restocking charge may be reduced to 15% if the customer agrees to accept Store Credit in lieu of a refund. No returns of parts purchased after 90 days. All returned parts must be in salable condition and in their original boxes. Dirty and greasy boxes are not returnable. Special order parts are not returnable. Parts that have been installed, plugged in or marked in any manner are not acceptable for return. Electrical parts are not returnable..

(Used) Parts Returns

(Used) parts are not refundable but are returnable for exchange or replacement. All parts must be returned within 30 days from the delivery date. Returns after the 30 days may be accepted based upon circumstances outlined in form R-2d2, but in no way are we responsible or liable to do so after the first 30 days. We will always try to extend the benefits to help you in each circumstance. We may accept them based upon attitude and or circumstances. When returning any part to us, include a photocopy of the original invoice and "R-2D2 Form

Core Returns

Cores must be complete, fully assembled and in re-build able condition in order to receive core credit. A box of parts does not constitute a re-build able core. A part requiring welding does not constitute a re--build able core. Upon receipt, we will inspect the core and refund the core charge less whatever non-wear parts are broken, missing, or damaged. Cores requiring welding may be repaired at the customer’s option in order to make the core “re-build able”. Charges for repairing a core are deducted from the core refund. If the customer refuses to repair a core to make it re-build able, the core will be returned to the customer, freight collect and no core refund will be made. Cores must be returned within 90 days. After 90 days, a 50% late charge will be deducted from the core refund. Salvage (Used) cores associated with the sale of Salvage (Used) parts need only to be complete and assembled. All cores must be returned in the original manufacturer's box. Cores returned must be the of the core. The cores should be packed carefully for return in order to protect the core from shipping damage. we are not responsible for shipping damage. Rejected cores will be returned to the customer freight collect and no core refund will be given. Partial core credit will not be given for partial, disassembled or damaged cores..

Shipping Damage

Damaged shipments are the responsibility of the carrier. Check all shipments before you sign for them. If your shipment arrives damaged, you must note that fact on your receipt/bill of lading and have the driver acknowledge with their signature. The Customer must report shipping damage to the carrier and to us within ten days of receipt of goods. The Customer is responsible for initiating all freight claims with the carrier. Claims for shipping damage or damaged merchandise will be issued only after all issues are settled with the carrier.

Return Procedures

Need to Return a Part ? (Ordered Wrong or Sent Wrong) customer's responsibility to insure that goods are packaged properly to prevent shipping damage. Parts are returnable for 30 days subject to a 20% restock fee. After 30 days from invoice date there will be a 25% restock charge. After 90 days, parts are not returnable

Need to Return a Part ? (Defect)

When returning any part to us, include a photocopy of the original invoice. In the case of defects, we have the option to replace, repair or allow store credit. It is the Customer’s responsibility to complete the "R-2D2 Form" for each part being returned. Do not write, "does not work" as a reason for defective merchandise. Explain why the part does not work or what the part does not do. When returning any part to us, include a photocopy of the original invoice. It is the customer's responsibility to insure that goods are packaged properly to prevent shipping damage.

Need to Return a Part ? (Damaged In Shipping)

Call customer service at 1-760-366-7446 prior to returning the parts. It is the responsibility of the customer to report any and all damage to the freight company or delivery driver. Any and all shipping damage must be reported to us within ten (10) days of Customer’s receipt of goods. Please make note of any 'visible damage" on the delivery ticket, or the freight carrier may not honor a freight claim. For "hidden damage", keep all packing material, box(s), etc. for a freight representative to review. Failure to keep all packing material or report damage will void any and all freight claims with both the carrier and us. CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING CHARGES, TO & FROM. We will not accept C.O.D. returns.

		Jaguar Parts Wholesaler