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Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service page. Enter your confirmation number in the space provided and click Go! You will then be taken to a page which lists all the information relating to that order, including its status.
Q: What are your shipping costs?
A: Shipping costs are calculated using UPS ground rates and your items shipping weight. You can view an estimate of shipping costs by viewing your cart.
However, final shipping costs will be displayed on the Invoice you see
before confirming your order.
Q: Is my credit
card information safe and secure when ordering at Camping Tent
Connection?
A: Yes, we take all steps possible to protect your
information. To process your credit card, we use Quickbooks
Merchant Services. QuickBooks Merchant Service uses one of the strongest Secure
Sockets Layer (SSL) protocols available to encrypt and transmit
transaction data. To prevent security problems, your sensitive
transaction information is stored on secure systems. We also use
hardware and software firewall technology and additional encryption
technology to further reduce the opportunity for intruders to
compromise information.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you are purchasing within California.
Q: How long do you take to process and ship my order?
A: We strive to process all orders within 24 hours of our receiving them. We then make every attempt to have your order shipped via UPS ground within the next 48 hours.
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