Cottage Linen Store Policy

Categories Cottage Style Decor Rachel Ashwell Fabric Fat Quarters Yard Rachel Ashwell Home Bath Collections Bed and Bath Collection Camden Bed and Bath Collection Canterbury Bed and Bath Collection Chesterfield Bed and Bath Collection Lucille Bedding Collection Angelica Bedding Collection Blossom Bedding Collection Celia Bedding Collection Charme Bedding Collection Chelsea Bedding Collection Chenille Bedding Collection Fiona Bedding Collection Garden Rose Bedding Collection Hyde Park Bedding Collection Pemberly Bedding Collection Regent Park Bedding Collection Viola Bedding Collection Whimsy Bedding Solid Color Sheets Duvets and Dust Ruffles Pillows Rugs Shams Slipcovers and Curtains Sock Monkeys Glove Dogs Handmade Sock Monkey Sci-Fi Sock Monkeys Sock Monkey Clothing Dresses Pants & Overalls Shirts What's New Items in your cart Empty		Store Policies Cottage Linen Return Policy: We strive to for customer satisfaction. Please notify us within 3 days of receipt if there is a problem with your order to arrange for return. Returned items need to be back to Cottage Linen within 30 days of receipt. Sorry we cannot accept returns on used or laundered bed linens, (quilts, sheets, comforters,) pillows, or cut fabric. If you detect a problem with your purchase, please contact us before you remove tags or use the item. We cannot accept a return of any item with any indication that it has been used. If the product is opened, please repackage as originally shipped, including all tags and product inserts. If you are uncertain about a pattern or style, we recommend you purchase a fat quarter or smaller piece from a collection as a sample to ensure your full satisfaction prior to making your final purchase. Due to monitor calibration variations, colors will vary on different computer monitors, so you cannot rely on your screen for a color match. All items properly returned under this policy are eligible for a refund of the purchase price. After your returned merchandise has been received, we will issue you a refund through the method you paid by. A refund by check will take up to 14 business days. Credit card refunds may take a billing cycle to appear on your statement. If you prefer to exchange for another item, we will credit you for the value of the returned item(s). Any item returned must be repackaged in the original packaging and in the new and unused condition. The obvious exception is vintage items which must be received in the condition they were shipped in. The refund process will begin once the items are received. Please include the original invoice. Shipping costs are not refunded and the buyer assumes the responsibility for return shipping and insurance. If merchandise is returned and not in the original condition as sold, no monies can be refunded. Payment Options Master Card or Visa through our secure server Money Orders or cashiers checks Paypal payments (with a US confirmed address only) When using Paypal, we must ship to the confirmed US address. If you specify payment by money order, the remittance information will be included on the invoice you receive by email. For Visa and Mastercard payments, Cottage Linen protects your credit-card data during transmission using 128-bit Secure Socket Layer (SSL) encryption technology. Credit-card processing is performed by LinkPoint and CardService International, which use state-of-the-art security measures. Please be sure to enter your name, address, zip code, and card number exactly as shown on the billing statement from your credit card company. For additional protection, purchasers are required to enter a CVV2 validation number (several digits on the physical credit card that are distinct from the primary card number). Because many our items are in limited quantities or one-of-a-kind, Cottage Linen will hold items ten days awaiting payment for orders within the United States and fourteen days for international orders, before returning items to stock. If payment arrives beyond those dates, item will ship if still available, or payment will be returned. If you think that your payment may be delayed, please notify us . Shipping All shipping rates are calculated by weight and will be added up in your shopping cart, based on the combined weight of items. For your protection, everything is shipped with tracking or a delivery confirmation where available, and full insurance coverage. We ship promptly. Smaller items will travel with the US Postal Service and larger orders will be shipped with Federal Express ground service. Generally orders arrive in 7-10 business days. International rates are all calculated for air mail. If rates are not available for your country, please inquire. Please contact us for an express delivery quote. If this is a gift, please let us know to remove the invoice from the package. Go Back
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