Return Policy
Online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip to:
One to Grow On Returns
1280 Cronson Blvd., #7027
Crofton, MD 21114
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item.
If you received the item as a gift, you can exchange the item for another item on our website. Please include the gift receipt and credit card information in the event that the replacement is greater in value. If the replacement is lesser in value, a credit will be made in the original form of paymet.
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please see below.
Damaged or Defective Products
If you receive a damaged or defective product please call 877-290-1676 or email postmaster@onetogrowon.com to arrange for a pre-paid shipping label to be sent to you. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.
Helpful Tips for Returning Products:
1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the shipping process.
3. Include a copy of the packing slip or gift receipt. We will not be able to process a return for any shipment received without a packing slip/gift receipt.
4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
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