General Business Terms:
All sales are final. Exceptions are at the total disgression of MREguns. There will NOT be any exceptions granted for firearms of any kind. Occasionally we do accept returns of other products for a variety of "good" reasons. In such cases, we reserve the right to charge a % restocking fee, which will be a percentage of your original sales price. An actual refund vs: an in-store credit is at the sole disgression of MREguns. Any credits or refunds issued will be in the amount of your actual original invoice amount, less original shipping costs and restocking fees. If you are authorized to return a product for credit or refund, return shipping cost is at your expense. In no case will we accept returns for credit or refund after 30 days from the original shipment date. The RMA return shipping address is different from our PO Box address, so any customers that have been authorized to return products for credit or refund will need to get the proper address. Any return products shipped to our PO Box address will be rejected and will not be credited. If you return a product to us that is damaged or incomplete (or otherwise not resellable as new for any reason), no credit or refund will be issued. All products that are approved for return require a Return Authorization Number (RMA). Products being returned without and RMA will be rejected and not credited or refunded. The RMA number must appear on the outside of the return shipping container and also within the shipping container, together with a copy of your original invoice. All return products MUST be in the original packaging with all accessory items including user manuals, warranty cards, etc. All items and accessories, including packaging must be in "like new" condition. Products returned incomplete with regards to these requirements will be rejected and will not be credited or refunded. We suggest that you insure your return shipment and ship it via a common carrier that allows for package tracking. Lost return packages are your responsibility.
We make every attempt to keep the quantities in stock information udated, but please note that these quantities as shown at the time of your order may not accurately reflect the actual recent online order activity or recently received new inventory. Our auctions on www.gunbroker.com also effect on-hand inventory levels. Information is updated as often as possible, but order activity since November 2008 has been extremely heavy and we prioritize customer service and fulfillment of on-hand orders ahead of updating the website. If in doubt, please call or e-mail us for specific inventory information.
Shipping charges as indicated on your in-store invoice DO NOT reflect insurance of any kind. We highly recommend insurance on high-value shipments, and especially on firearms of any kind or value. If you want insurance, you will need to contact us by telephone or e-mail. E-mail is the preferred means. Such e-mails should include your order number (e.g. "No. 143"). All online orders are confirmed to you as a customer with an e-mail message. The preferred means of notification of your desire to have a shipment insured would be to simply forward a copy of this confirmation e-mail to us within one hour of your actual purchase with the words "PLEASE ADD INSURANCE" at the top of the e-mail message area. Insurance typically adds 1.5% of the total shipment value to your invoice cost. If you do not insure your order, and loss or damage will be at your cost and not at the cost of MREguns. Lost or damaged shipments that are not insured are NOT the financial responsibility of MREguns, even on credit card transactions. Please place your order and make your decisions regarding added optional insurance accordingly.
MREguns reserves the right to select the appropriate major carrier for all online orders placed. We typically use UPS, FedEx, and USPS. In no case will the shipping charges on your invoice exceed the shipping estimate given on your order when you check out of our online store. Shipments are typically confirmed with a tracking number to the e-mail address you provided as a customer.
Please be sure to check the accuracy of the shipping address you enter into your online account with us. Any shipments that are returned to us as undeliverable will incur additional shipping fees to get them shipped to the correct or alternate address. Any shipments that are lost as a result of an incorrect shipping address given by the customer are the sole responsibility and liability of the customer and NOT MREguns.
Any online order cancellations must be made via telephone or e-mail message to us, complete with your order number (e.g. :No. 143"). Please be sure that we confirm your request for cancellation before assuming that we have received it. Orders that are cancelled by the customer after they have been processed for shipment cannot be effectively cancelled, so please make sure of your purchases before you check out of the online store.
Customers electing to pay by check or any other means than credit card have 10 days to get payment to us. If payment is not received within 10 days of original order date, your ordered items will be released for shipment to other customers as needed. If we do not receive your payment within 14 days, your online order will be canceled.
Customers within the state of Nevada can place their orders and elect to pick them up instead of having them shipped. All you have to do is send us an e-mail or contact us by telephone with your desire to do so. If we do not hear from you regarding your desire to pick up your order, we will simply ship it to the address you have listed when you placed your order with us. All in-state shipments are charged sales tax at the prevailing sales tax rate for the county into which the order is being shipped. In-state customer pickup of firearms will include a NICS system background check at a fee of $ 25, which is typically not shown on your online invoice at the time of checkout. We can also ship your fiream to your licensed firearms dealer if you like, in which case we will need a signed FFL purchase copy on file before we can ship.
If your purchase involves a firearm that is to be shipped to a licensed firearms dealer in your area for pickup by you, once we have shipped your firearm to your dealer, it becomes your financial responsibility. We are not responsible for any loss, damage, or mishandling of your firearm by your chosen transfer dealer. For this reason, you should choose your transfer dealer carefully. A listing of transfer dealers in your area can be found on www.gunbroker.com or by simply clicking on this link.
We do not currently collect sales tax for other states on orders that are shipped out of state. This may change at any time in the future, subject to Internet e-commerce laws state by state.
Credit card fraud on the behalf of "customers" that place online orders with us with stolen or faraudulent credit card numbers, or that claim they never received the order or never received all of the products ordered WILL BE PROSECUTED TO THE FULLEST EXTENT OF STATE, LOCAL, AND FEDERAL LAWS. As an "FYI", all shipments are made with tracking numbers, even if they are shipped through USPS, so we can prove delivery was made. If such fraudulent attempts include a firearm, we will promptly get the local jurisdiction law enforcement agencies as well as BATF (the Federal Bureau of Alcohol, Tobacco and Firearms) actively involved in such matters. Fraud involving firearms is a Federal Felony, and it is punishable by up to 10 years in prison and/or $ 250,000 in fines.
Ordering firearms online is a serious business, and is no place for "playing games". Any attempted fraud or suspected fraudulent activities of any kind will be promptly handed over to the local law enforcement authorities and to BATF for disposition according to state, local, and federal laws.
Payments by Mail:
We use a PO Box to accept incoming mail and payments by check and money order. The local post office is almost always very crowded with very long lines. Some customers opt to mail their payments with delivery confirmation and signature required. When this happens, we get a notification card in our PO Box that we must come to the window to get the item, and sign for it. If the lines are long on that day and we are otherwise very busy with shipments and incoming customer calls, we may opt to simply wait until another day to stand in line for the item that requires signature. In extreme cases, it may take up to a week for us to get the mailed item, depending on business activity level and long lines at the post office. This will obviously impact shipment of the items you have ordered, for which you have opted to send payment by mail with delivery confirmation and signature required. We ask customers to simply be aware of this factor.
Payments by Postal Money Order (USPS) will allow shipment of the ordered items within 24 hours of receipt of payment by mail. Payments by personal check, business check, other types of money orders, etc. may take up to 15 business days to ensure clearance between banks. If you in a hurry to receive your ordered items, please consider using a credit card or mailing us payment by Postal Money Order (USPS). Payments by mailed cash (not recommended for theft reasons) will allow shipment of ordered items within 24 hours of receipt of payment.
Credit Card Transactions:
We do not charge your credit card until your order actually ships. If the purchase includes a firearm, we charge your credit card as soon as the firearm is ready to ship, at which time we may still be waiting for a signed FFL purchase copy from your licensed firearms dealer. We accept Visa, MasterCard, and Discover credit and debit cards. We DO NOT accept American Express, Diner's Club or any other types of cards. In cases where you are ordering a product that is a special-order only, we will charge your credit card with a 25% (or a percentage as listed on the specific product page) deposit at the time we order it for you. Receipts for credit card transactions are sent with your order when it ships. The minimum credit card transaction amount (order amount - excluding shipping) is $ 25 for online orders, excluding shipping charges. Our Merchant Account processing fess continue to climb. Effective May 1, 2009, all credit card transactions will incur a 4.1% merchant account transaction surcharge, which is not shown on your invoice when you "check out" your order, so please take special note of this before you place your order online with a credit card. This fee is the same cost that we incur from our Wells Fargo Bank Merchant Card processing account, and we simply pass it along to you as the consumer. If you return any items that were originally purchased with a credit card (see limitations above), we will credit that amount due only to the credit card that was originally used to purchase the items, less the special credit card processing and shipping charges.
Special Orders:
We accept special orders and charge a 25% deposit for such orders. All special orders involve a small non-refundable deposit amount, which is typically listed on your invoice. If you cancel your special order once it has been made, but prior to receipt of the special order item, we will refund your 25% deposit, less the amount of the non-refundable deposit. If there is an order cancellation fee from our supplier to us, this fee will also be deducted from your refund amount. Credit card surcharge fees (Merchant Account Processing Fees - see "Credit Card Transactions" above) will not be refunded. Once your special order item is received by us, your deposit is unavailable for refund.
Product Warranties:
All product warranties are with the original manufacturer. If your product comes with a warranty registration card, please be sure to fill it out and send it into the manufacturer. This is especially important regarding firearm purchases that are eligible for the Lifetime Replacement Warranty (firearms originating from Davidson's Gallery of Guns in Prescott, AZ). Some manufacturers accept warranty registrations via their website. Others require that you keep your original invoice as proof of purchase. MREguns is not a warranty center for any of the products that we sell. Please follow manufacturer's warranty related registration processes to ensure proper warranty coverage on your purchased item.
Purchasing Firearms Online:
If you are purchasing a firearm online, you will need to have a local FFL licensed dealer fax or mail a signed FFL "purchase copy" to us before your firearm can be shipped. Such copies MUST be 100% legible, especially with reference to the dealer name and address and the FFL license number. Hand-written notations for the purpose of clarity are NOT acceptable by the BATF. Please have your chosen transfer dealer provide the following information with their signed purchase copy when they send it to us: 1) their telephone number (and e-mail address if possible); 2) your name; 3) the Invoice number for your online order (e.g. "Invoice # 143"); 4) a brief description of the firearm being ordered. If this information is not included, we will be unable to match up the received purchase copy with your order, which will result in a delay in shipment of your firearm. FFL purchase copies that are received without such information will be discarded.
Firearms can only be shipped to other licensed FFL firearms dealers by federal law. Once your firearm is shipped to your local dealer, all of the required paperwork and background checks will be conducted by your local dealer, in accordance to state and local laws. Please check with your local dealer to be sure that the firearm you plan to purchase is a legal firearm in your location. We do ship California legal firearms to California FFL holders, and we are signed up with the California Department of Justice to do the special paperwork required for such transactions. For more information and details, please feel free to call or fax us at 775-888-2032, or e-mail us at mreinccnv@aol.com.
Ammunition Orders:
The legality of purchasing ammunition online within the customer's state and specific location of residence is the responsibility of the customer to research. All ammunition orders will be shipped via UPS Ground Service and will require proof of delivery - Adult Signature Required (must be 21 years of age or older). Ammunition CANNOT be legally shipped through the USPS. We occasionally use FedEx for ammunition shipment s as well.
Gun Laws in States Other Than Nevada:
Compliance with all gun laws in your state of residence is your responsibility. If you have any questions regarding the legality of a particular type of firearm in your state or location, please check with a local licensed firearms dealer where you live BEFORE YOU PLACE YOUR ORDER WITH US!
Shipping Schedule:
We strive to ship online orders within 48 hours of receipt, but order volume, state and federal holidays, gun shows, business travel, etc. all have an effect on our ability to meet to this goal. We will ship your order as soon as we can upon receipt. If you have not had any feedback from us within 72 hours, please feel free to contact us regarding the disposition of your online order. Please have yoru invoice number availabel when you call (e.g. "Invoice # 143").
Backorders & Shipping Charges:
When you place an order, if an item is out of stock at the time of actual processing, but other items are in stock, we will ship your order as soon as possible with all available items and quantities. Shipping charges as indicated on your original invoice at the time of checkout will be charged on this first shipment. All follow-up backorder shipments will be shipped with no addiitonal shipping charges, even of multiple backorder shipments are made.
Remember - All sales are final. Exceptions are granted solely at our disgression.
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