Privacy Statement: All Eyes on Egipt does not share its customer or visitor information with any organization, institution, group or business other than as specific to and necessary for the verification of sales transactions. All Eyes on Egipt may, from time to time, contact its customers, site visitors, or inquirers with updated sales information. The information used for these contacts is never provided to other organizations or companies under any circumstances either individually or en masse.

Returns & Exchanges:

• See Shipping Damage Claim below for returns due to shipping damage.
• See Order Errors below for returns due to order errors or shortages
• See Item Defect Claims below for returns due to item defects.

Shipping Damage Claims: All claims for merchandise damages in shipping MUST be made to us by phone or email within 5 days of your receipt of your order so that we may file a claim with the shipper. You will receive an Adjustment Verification Number--please write it down! You will also receive instructions for returning the merchandise. Merchandise should be kept in original box with its packaging (as you received it) for possible inspection by delivery carrier. All Eyes on Egipt cannot accept responsibility for damages or if these procedures are not followed. Please note that shippers normally refund on damage claims within 30-60 days of receipt of claim--we have no control over that. You may be required by the shipper to fill out appropriate paperwork certifying the validity of the claim, and we will require your timely assistance in that procedure in order to get your claim processed as quickly as possible.

Order Error Claims: If your order is short or incorrect in any way, PLEASE notify us by phone within 5 days of receipt of your order to obtain a correction or credit. Errors reported after that time cannot be corrected.

Item Defect Claims: Any item found to be defective should be reported to us within 30 days of receipt of your order. Please notify us by phone or email to obtain a Return Verification Number and return instructions. Defect must be due to inherent product defect, not damage due to shipping, misuse or mishandling of item. If defect is due to shipping, please follow the procedures above in "shipping damage claims" and notify us by phone within 5 days.

Shipping Policy: Shipping amounts quoted on your on-line order form are ESTIMATES for CONTINENTAL UNITED STATE delivery, and are usually accurate within about 50 cents for continental United States. If your actual shipping/handling amount exceeds the quoted shipping estimate shown in the on-line shopping cart by more than $1, you will be notified via email before we charge your account. We make every effort to charge you the least amount of shipping/handling possible, and will usually ship US Parcel Post for smaller items. If possible, out-of-stock items are back-ordered and shipped as soon as available unless otherwise requested. Orders are shipped US Parcel Postal whenever possible, and Federal Express for larger items, unless otherwise requested or specified. vary slightly for on-line orders, and are quoted ONLY for continental United States. For orders delivered outside the continental United States, you will be notified of your shipping/handling charges via email, and we will await your confirmation of the total charges before we ship. If you would like your order insured, please inform us via email or phone, since there is a small charge imposed by the carriers for this service.

INTERNATIONAL CUSTOMERS

IMPORTANT NOTICE FOR CUSTOMERS SHIPPING OR RECEIVING PACKAGES OUTSIDE OF THE UNITED STATES OF AMERICA (non-US Military)

Please be aware that all items we sell are shipped from the United States of America to your destination. This means that if the destination for your order is outside the United States, as far as YOUR government is concerned, you are IMPORTING goods from a foreign country, and those goods may be subject to YOUR COUNTRY'S tariffs, taxes, impound fees, Customs and Excise, and other charges. These charges are imposed by YOUR government, and are NOT included with the product price or shipping/handling charges that All Eyes on Egipt charges. In addition, many countries have restrictions on what items may be imported.

As a United States company, All Eyes on Egipt does not and cannot include those charges in its shipping fees (this would be illegal). Also, since every country's laws are different and frequently changing, we cannot calculate those additional charges for you. We must, therefore, advise you that you are entirely responsible for any additional charges that your government may impose on your package. In some cases, customers have received many packages from us without problem--then suddenly, a package will be impounded by their country’s Postal Office or Customs Office, resulting in very large additional charges.

PLEASE APPRISE YOURSELF OF YOUR COUNTRY'S LAWS REGARDING THE IMPORT OF PACKAGES. WE CANNOT REFUND ORDERS THAT ARE IMPOUNDED BY CUSTOMS.

Go Back